You reported it.

Don't lose track of

what happens next.

SCATS gives you real-time visibility into your case - no more waiting at the police station. Track progress, communicate with your investigator, and hold the system accountable.

Cases registered nationally per year

IPID complaints filed in 2022/23

Target platform uptime monthly

Access — no need to visit the station

SCATS South African Police Service: Case Accountability & Transparency System Republic of South Africa

Citizens accessing justice through SCATS

Step 01 Enter Case Number

Use your Case Reference Number (CRN) to securely access your case details.

Step 02 See Case Status

View the full lifecycle: who the detective is and what stage the investigation is at.

Step 03 Communicate

Send messages to your investigating officer through a secure, timestamped channel.

Step 04 Get Notified

Receive alerts whenever your case moves forward or if it stalls.

President Cyril Ramaphosa — **President of the Republic of South Africa**Mr Cyril Ramaphosa

Minister of Police Firoz Cachalia — **Minister of Police**Mr Firoz Cachalia

Deputy Minister of Police Cassel Mathale — **Deputy Minister of Police**Mr Cassel Mathale

National Commissioner of SAPS, General Polly Boshielo — **National Commissioner of SAPS**General Polly Boshielo

You deserve to know what's happening.

"I reported it. I was given a number. Then silence — for months."

Real-time case status

See exactly where your case is: Registered, Assigned, Under Investigation, or Closed.

Know your detective

View the name, rank, and badge number of the officer handling your case.

Lodge a formal complaint

If your case is mismanaged, submit a structured complaint with evidence.

"The timeline showed exactly where my case was in the process. I didn't have to keep wondering or calling the station every week."

Nomsa, Kimberley ★★★★★

Victim of house burglary

"Getting a notification every time there was progress gave me peace of mind. Even a small update made me feel like my case hadn't been forgotten."

Thabo, Johannesburg ★★★★★

Victim of vehicle theft

"The system was simple to use. I entered my case number, and within seconds I could see the latest update without waiting in a queue."

Sipho, Polokwane ★★★★★

Victim of fraud

"I used to have to take a taxi to the station just to find out nothing had changed. Now I check on my phone while making breakfast."

Nomusa, Soweto ★★★★★

Victim of housebreaking

"Getting a notification every time there was progress gave me peace of mind. Even a small update made me feel like my case hadn't been forgotten."

Thabo, Johannesburg ★★★★★

Victim of vehicle theft

Illustrative examples of the experience SCATS is built to provide — not real case reports.

About Us

No victim should ever feel forgotten.

Reporting a crime should never mean facing weeks or months of uncertainty. Every victim deserves to know what is happening with their case, to feel heard, and to have confidence that their concerns have not been overlooked. Unfortunately, many citizens are left without timely updates, forcing them to repeatedly visit police stations or make countless enquiries just to understand the progress of their case.

The SAPS Case Accountability Transparency System (SCATS) was created to change that. By providing secure, real-time case tracking, transparent progress updates, and improved communication, SCATS empowers citizens to stay informed throughout every stage of the investigation. We believe that justice begins with transparency, and that every victim deserves access to information, accountability, and the reassurance that they have not been forgotten.

Case updates

Station visits

Access to justice

Transparency
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